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Accounts blackholed when instance email is not working (lemmy.cloudhub.social)

submitted 2 years ago by jax@lemmy.cloudhub.social to c/lemmy_support@lemmy.ml

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When the following is true:

User attempts to create an account
Instance has "require registration application" enabled
Instance's email is not working/unavailable

the application seems to get lost, the user never receives an email (even after email functionality is restored), nor can that email/username be used going forward to re-submit the account creation request.

Additionally, since the user never verifies their email, the instance admin never gets a registration application.

It's not currently an issue for me, however, would it be possible to delete these ghost users? If you lookup the profile/username in the database, you can view it via the web UI, but the only options appear to be either blocking the user or banning them. It might be good to be able to completely delete the accounts, no?

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[–] cowleggies@xcore.social 0 points 2 years ago (1 children)

I get an error that the network ‘lemmyinternal’ doesn’t exist when making this change in docker-compose.yml - anything I’m missing?

[–] tool@r.rosettast0ned.com 0 points 2 years ago (1 children)

Make sure the networks section at the top of your docker compose file looks like this:

docker compose networks

[–] cowleggies@xcore.social 1 points 2 years ago (1 children)

Thanks! Somehow missed that in the original post - that worked but I am now seeing “email_not_sent” when trying to test forgot password, how can I get to the postfix log to see what the issue is?

[–] tool@r.rosettast0ned.com 1 points 2 years ago

Make sure the postfix container is connected to the lemmyexternalproxy network.