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US couple blocked from suing Uber after crash say daughter agreed to Uber Eats terms
(www.theguardian.com)
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That's only half of the problem: even if you carefully read what you agree to, if you refuse agreements that include a forced arbitration clause, you have no other choice because all companies foist it on you.
In other words, if you refuse forced arbitration, you essentially have to opt out of normal life, because there are no alternatives.
In this specific case, society could have built a more fair transportation system, such as safe public transit, effectively providing an alternative to uber and a way to avoid agreeing to the terms.