184
this post was submitted on 05 Sep 2023
184 points (95.1% liked)
Technology
59608 readers
3472 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Okay let's set aside the fact that the machine arrived inoperable. Let's say I got a working planer that arrived with sawdust in it.
Why was I shipped a planer that had been used and returned when I ordered and paid for a brand new one?
Even if the previous owner of the planer had returned it as "changed my mind" or something, surely it would be sold as "Used - Like New" rather than "Brand New?"
Then remember that it was defective, and now what?
Here I agree with you. They either got a retun reason like "never used, changed my mind" or simply figured out that for a vast majority of purchases with return codes like this, it is safe to reshelf the object and ship it as new.
Whether the object is to be considered "new" or "like new / used" is probably a gray area. I'm not aware of where most other retailers draw the line on this one (walmart, target, costco, etc.). I'm sure the problem is even harder for online retailers, mostly because its much easier for people to lie on an online return form.
Regardless, my only gripe was people in this thread assuming a conspiracy where they intentionally rotate and peddle defective items hoping someone eats the cost.
Well in this case, I will note that DeWalt shrink wraps their boxes. If the shrink wrap has been removed, consider the "seal" broken and the product is not "new."
As for it being a "conspiracy"? Naw just shitheaded callousness you'd expect from a corporation the size of Amazon. "Keep sending it, someone won't return it."