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Kroger’s plans to roll out facial recognition at its grocery stores is attracting criticism from lawmakers, who warn it could lead to surge pricing and put customers’ personal data at risk (therecord.media)

submitted 3 weeks ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world

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In a letter Friday to Kroger CEO Rodney McMullen, Congresswoman Rashida Tlaib (D-MI) said the plans — which involve using facial recognition tools in digital displays to target advertising to customers and collect information on them — potentially pave the way for biased pricing discrimination.

“Studies have shown that facial recognition technology is flawed and can lead to discrimination in predominantly Black and Brown neighborhoods,” Tlaib wrote in the letter, which was posted on social media Tuesday. “The racial biases of facial recognition technology are well documented and should not be extended into our grocery stores.”

Kroger is the largest grocery store chain in the country with nearly 3,000 stores and $3.1 billion in profits in 2023. Kroger and other retailers already use electronic shelving labels instead of paper labels to rapidly adjust prices based on a variety of factors, including time of purchase, where a grocery store is located and other data.

The plan to use facial recognition technology could allow the retailer to build individual profiles on customers, based on data like their gender and shopping habits.

In an August letter sent to McMullen about the same plans, Sens. Elizabeth Warren (D-MA) and Bob Casey (D-PA) said they were concerned about the chain building “personalized profiles of each customer, and then use those profiles ‘to determine how much price hiking each of us can tolerate,’ quickly updating and displaying the customer’s maximum willingness to pay on the digital price tag.”

The use of facial recognition tools in Kroger stores also raises concerns about how Kroger intends to “adequately” safeguard customer data, the Warren and Casey letter said.

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[–] rand_alpha19@moist.catsweat.com 13 points 3 weeks ago (2 children)

What's the benefit to the customer here? Idk if a store where I live started doing this, I would just stop going there. I know that can be difficult with the grocery monopolies in a lot of places, but I would try my hardest.

I think facial recognition should be banned outright because it's highly inaccurate, racially biased, and used improperly by law enforcement. But in cases like this, even just a ban for all non-law enforcement applications would be really helpful. People don't benefit from this! Just corporations, and barely so.

In my work as a government contractor, I witnessed the use of facial recognition for access control (getting into certain parts of a building) in exactly 1 building (of several dozens) and it was so completely unnecessary that I was left wondering what kind of nepotism or budget surplus lead to the implementation of such a lame security tool.

[–] socphoenix@midwest.social 13 points 3 weeks ago (1 children)

The problem is everything is a massive chain so as one goes, so goes them all so to speak. I have Kroger, Albertsons, and Walmart as my only choices for grocery store. I don’t see any chance that if Kroger does this Albertsons (assuming the proposed Kroger Albertsons merger fails) and Walmart don’t do the same.

Tl;dr it doesn’t need to benefit the customer if the customer has no real choice in where they shop

[–] sunzu2@thebrainbin.org 0 points 3 weeks ago

Thats the beauty of oligopolies... The faq u gonna do about ut peasant? Go to a shop mile further to be profiled by their corpo surveillance apparatus?

[–] MajorHavoc@programming.dev 12 points 3 weeks ago (1 children)

What's the benefit to the customer here?

There's no intended benefit to the customer.

[–] rand_alpha19@moist.catsweat.com 4 points 3 weeks ago (1 children)

Yes, it was a rhetorical question. Thanks for your input.

[–] MajorHavoc@programming.dev 7 points 3 weeks ago

I still get the meaningless Internet points though, right?!