this post was submitted on 27 Nov 2024
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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 6 months ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] TheGrandNagus@lemmy.world 10 points 6 months ago* (last edited 6 months ago)

Lol

I've only had one ISP with excellent service, and it was a small family-run one. It was pretty expensive, too. The rest have ranged from "ok I guess" to "oh my god, I vow never to deal with these shitcunts again for the rest of my days".

Besides, logically, if the ISPs really were a pleasure to deal with, then surely making it easy to switch would be welcomed, no? People would see how good your service is then switch to you.

Curious. Almost like they're chatting complete and utter bollocks.