this post was submitted on 28 Feb 2025
568 points (95.2% liked)
Technology
63455 readers
4041 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I hate it so much, even when I NEED to go there for help and support, I know I'm likely the tenth person to ask the same question. I honestly don't know why so many people love this way of support, just document it!
I've found that if it's set up right, it works well for announcements and short discussions around that. But as far as support, it's absolute trash. It's nice for slightly quicker communication on updates than than updating a website, and I'll see all the backlash from users saying "this update broke everything you idiots", so I know to wait.
Also you need an account to even view it. And I've heard they're really trigger-happy about banning the accounts or holding them hostage until you provide a phone number...