Enshittification

2416 readers

339 users here now

What is enshittification?

The phenomenon of online platforms gradually degrading the quality of their services, often by promoting advertisements and sponsored content, in order to increase profits. (Cory Doctorow, 2022, extracted from Wikitionary) source

The lifecycle of Big Internet

We discuss how predatory big tech platforms live and die by luring people in and then decaying for profit.

Embrace, extend and extinguish

We also discuss how naturally open technologies like the Fediverse can be susceptible to corporate takeovers, rugpulls and subsequent enshittification.

founded 2 years ago

MODERATORS

hydra@lemmy.world

246

"I asked them to delete my data, they said 'Install our app'" (lemmy.world)

submitted 3 days ago* (last edited 2 days ago) by wolfyvegan@slrpnk.net to c/enshittification@lemmy.world

27 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/7204240

A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

"Good day,

Thank you for contacting us regarding the deletion of your account.

Please contact us in the application to delete your account and verify your information.

If you have any further questions, we are at your disposal."

you are viewing a single comment's thread
view the rest of the comments

[–] Karyoplasma@discuss.tchncs.de 86 points 3 days ago* (last edited 3 days ago)

They've requested you messaging them in-app to verify the account identity (they are allowed to do that). Tell them that you sent your GDPR request from the same email you registered the account with and that should be enough, since an in-app message is basically just an email verification. If they don't comply, file a complaint.