this post was submitted on 07 Oct 2023
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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Business owner 'hires' ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

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[–] heyspencerb@sh.itjust.works 2 points 1 year ago

Totally agree. That’s the same way I feel about Uber Drivers. I’ve used Waymo and it’s amazing, better than the average Uber driver I’ve had. It’s a bad job that doesn’t pay enough, and while I hope those drivers are able to move on to better things, it’s a job that should disappear. If we wanted to protect jobs we should have kept the union Taxi Drivers. The current system just grids up poor people for Uber’s profit