this post was submitted on 07 Oct 2023
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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world
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Business owner 'hires' ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

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[–] greybeard@lemmy.one 3 points 1 year ago

I'm a fan of doing business locally for this reason. People tend to treat you better when they know if they piss someone off enough that person could take a baseball bat to their car. Joking aside, small local companies tend to care about reputation. You are 1 of 1,000, not 1,000,000. Your money constitutes a significant portion of their profits. Unfortunately, it seems like every day there are less small businesses to do business with.