this post was submitted on 01 May 2025
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In my org email went to shit after they outsourced it and lost the institutional knowledge. Now we suddenly have random things happen, like a second layer of quarantine appearing, and nobody can explain it. Any support request is copy pasted forward and backward to the outsourcing provider. If the outsourcing provider's response makes no sense it's forwarded to you internally none the less, and without comment.
My colleagues tell me that back in the nineties we were running an X.400 email gateway in this very company before it was clear that Internet email would be the one to win the protocol wars. We were at the forefront of email developments then.
And we're still a god damn tech company. We're a registry (not registrar), network provider, security services provider, cloud provider, etc. But email is now apparently too hard for us, it's a sad state of affairs.