this post was submitted on 11 May 2025
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Technology

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Yes, AI will eventually replace some workers. But that day is still a long way off (www.theguardian.com)
submitted 3 days ago by Powderhorn@beehaw.org to c/technology@beehaw.org
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Anyone firing employees because they thought that AI would do their jobs in 2025 should be fired. It really doesn’t take much research to see AI isn’t at the place where it’s replacing people – yet. And business managers – particularly in small and mid-sized companies – who think it is better think again.

At best, generative AI platforms are providing a more enhanced version of search, so that instead of sifting through dozens of websites, lists and articles to figure out how to choose a great hotel in Costa Rica, fix a broken microwave oven or translate a phrase from Mandarin to English, we simply ask our chatbot a question and it provides the best answer it finds. These platforms are getting better and more accurate and are indeed useful tools for many of us.

But these chatbots are nowhere near replacing our employees.

It's somewhat akin to claiming that now that we have hammers, carpenters aren't needed.

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[–] jarfil@beehaw.org 1 points 14 hours ago* (last edited 14 hours ago)

One of the worst possible examples ever: Klarna is a payment processor, people don't call their bank to get the same answer the system is already giving them, they call to negotiate something about their money. AIs are at a troubleshooting level, at best some very basic negotiation, nowhere near dealing with people actually concerned about their money... much less in 2023.

Seems like Klarna fell hook, line, and sinker for the hype. Tough luck, need to know the limits.