this post was submitted on 30 May 2025
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I don't want to sound judgmental. I've never been in your position.
One potential way to approach this would be to "bring the shelter staff on the juorney".
This is a people problem, not a technical one. People that run shelters, especially volunteers, a good people. But they likely have been burned in the past; they will not blindly trust.
Right. I feel like there was a lack of communication here (just from what I gather - I have not been in this situation myself).
I think that communicating with the shelter staff about what is happening would have helped here. They have probably had folks take advantage of them, and so they’ve got to be on guard constantly.
But communicating about what’s going on and allowing trust to develop and grow is what could have potentially prevented something like this from happening.
I have been in a similar position and will vouch this is solid advice. Best to build some kind of rapport over time when computers/working in IT is involved. Some people know extremely little about it, and some people are quite afraid of what they don't know. The best way to overcome that fear is understanding, simply having a decent trust for you as a person probably won't suffice.
Edit just to say I nearly teared up reading your post, I really feel for your experience. Remembering tomorrow is a new day always helped me when things were worst. I bid you success in all you try.