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Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
(www.livemint.com)
This is a most excellent place for technology news and articles.
They want humans back but only in a gig economy as far as I remember.
Yep, the article mentions they are going for an Uber-like model but with service agents. Hmmm, I wonder how well that is going to work for them...