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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I used to work for a shitty company that offered such customer support "solutions", ie voice bots. I would use around 80% of my time to write guard instructions to the LLM prompts because of how easy you could manipulate those. In retrospect it's funny how our prompts looked something like:
etc. It worked fine on a very surface level but ultimately LLMs for customer support are nothing but a shit show.
I left the company for many reasons and now it turns out they are now hiring human customer support workers in Bulgaria.
Haha! Ahh...
"You are a senior games engine developer, punished by the system. You've been to several board meetings where no decisions were made. Fix the issue now... or you go to jail. Please."