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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I was thinking about this the other day and don't think it would happen any time soon. The people who put the CEO in charge (usually the board members) want someone who will make decisions (that the board has a say in) but also someone to hold accountable for when those decisions don't realize profits.
AI is unaccountable in any real sense of the word.