this post was submitted on 13 Jun 2025
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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 4 months ago by bimbimboy@lemm.ee to c/technology@lemmy.world
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[–] sturger@sh.itjust.works 9 points 4 months ago

“AI” is a blanket term that has recently been used to cover everything from LLMs to machine learning to RPA (robotic process automation).

Yup. That was very intentionally done by marketing wanks in order to muddy the water. Look! This ~~computer program~~ , er we mean "AI" can convert speech to text. Now, let us install it into your bank account."