this post was submitted on 16 Jul 2025
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Anyone here have a StarLabs laptop (briefly mentioned in the article) and am opinion on it? I'm thinking about replacing my crappy System76 laptop and looking for something with good build quality.
I think it's (one of) the best laptop brands in regards to coreboot support. The build quality of my starbook is great. The biggest + for me is how helpful, polite and friendly the support staff is.
Why crappy? I have System76's laptop and the quality is amazing.
I have a Pangolin 12. While it has great specs and software support, the build quality is horrible, and over the course of two years now, I have had to screw it open and bend the laptop case in position more often then I'm comfortable with. It is the far, far opposite of rugged, which is the main reason I want to replace it. Twice now, it has just randomly decided to not boot for one or two weeks...
Hmm I have Serval WS which quality is top notch. The keyboard feels nice. The screen is 4K 144Hz. All of the elements are aluminium so there is no bending. (Except some parts like probably keycaps of the keyboard and so on).
Sorry to hear that you have this experience. However I think you can count on System76 because they give for their laptops lifetime support.
The Serval WS is also more than twice the price of my Pangolin... and I had a one year warranty, so I'm not sure what you mean with lifetime support. As for the specs (i.e. the screen etc.), yeah, they are great. But the case is very poorly designed on my pang12, and gets bent out of shape, which can cause mechanical failure in the hinge, quite frequently, despite the aluminum chassis. My complaint is just that it is far from rugged, which is problematic for me, as I travel a lot with it. But your mileage may vary.
PS: one more thing that really bothers me is the known problem with the touchepad on the pang12, which regularly fails. Mine also came with a faulty motherboard, which suggest bad quality control. Over all, these issues have caused me to lose faith in System76 hardware.
I understand.
Regrading warranty I meant lifetime support for problems related to your System76 laptop. The warranty for a hardware is gone I think but I guess when you describe your issues correctly and they won't resolve it maybe they will suggest you something friendly.
And I get your point with the case. Tbh looked like it.
Hmm do you have up-to-date firmware? I had similar issue resolved by it.
Also faulty motherboard sounds like manufacturer issue not yours.