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Ubisoft Can Delete Inactive Accounts, Making Users Lose Access to Their Games (gamerant.com)

submitted 2 years ago by Chozo@kbin.social to c/gaming@beehaw.org

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In a response to a post from the AntiDRM Twitter account, Ubisoft Support has clarified that users who don’t sign in to their account can potentially lose access to Ubisoft games they’ve purchased. The initial post from AntiDRM featured a snippet of an e-mail sent to a user from Ubisoft notifying them that their account had been temporarily suspended due to inactivity and warning that it would be closed permanently in 30 days. Responding to the ominous e-mail, the Ubisoft Support Twitter account stated “We certainly do not want you to lose access to your games or account” and noted that account closure could be avoided by signing in to the account again.

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[–] ono@lemmy.ca 69 points 2 years ago* (last edited 2 years ago) (2 children)

Unless they also refund the price paid for the game, this is theft (or fraud), and should be punished as such.

[–] Chozo@kbin.social 17 points 2 years ago (1 children)

I agree, this is such a dangerously stupid move by Ubisoft.

I can only hope that this is just a mistake with an intern on their social account misinterpreting the ToS and that this isn't something Ubi plans to enforce. But damn, is it a bad look for them. Which is a shame, because they've been doing some decent work at improving their image as of late, too.

[–] NightOwl@lemmy.one 13 points 2 years ago* (last edited 2 years ago)

Seriously. For pirates once a game is cracked there is zero worries of what will happen to my copy? Somewhere they will be able to retrieve the game even if they don't bother backing it up.

But, paying customers opt not to do that to rely on official channels for downloads and installs. To punish them and reminding them how inferior their copy of the game is in the long term to the cracked copy is a bad move. It'll only take losing their game once to lose faith in the platform and not bother buying again.

[–] HiDiddlyDoodlyHo@beehaw.org 3 points 2 years ago* (last edited 2 years ago) (1 children)

The problem is that online storefronts all lease (edit: it's actually license) you the games you own until your account is terminated. I miss actually owning media.

[–] ono@lemmy.ca 1 points 2 years ago

The problem is that online storefronts all lease you the games

They license them. (A lease would normally have an expiration, and it would be clearly stated, which does not appear to be the case here.)

Accepting money and then refusing to honor the terms of exchange, whether it's an object or a license, is generally called fraud.

I miss actually owning media.

Yeah, I think most of us do.