this post was submitted on 31 Oct 2023
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Firing clients is one of the most effective business lessons I've learned. Bad clients end up increasing your cost of doing business, which effectively cuts into your margins. Revenue tends to go up a few months after you get rid of a bad client, in my experience.
I will never forget the first client I should have fired.
Never again will I deal with that. I will eat a loss to avoid that nightmare.
A few months after that incident, I refused to do work for someone. They ended up going to my friend. My friend called me up and asked why I didn't refer the client to him. I told him I didn't get a good vibe from the client. My friend got better vibes. Started work. Ended up having a ton of change orders that the client signed off on. Then, he refused to pay because it wasn't in the original contract. Turned out to be a huge ordeal. My friend wound up losing a ton of money on that job to "do right by the customer" I felt so bad for my friend. We agreed to head eachothers warnings after that.