this post was submitted on 07 Dec 2025
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[–] Laser@feddit.org 28 points 1 month ago (2 children)

I think this is factually wrong, Steam only introduced refunds because they were forced to for the European market

[–] pogodem0n@lemmy.world 22 points 1 month ago

I believe it was Australia

[–] Scrollone@feddit.it 9 points 1 month ago (1 children)

No, the EU doesn't force refunds for software

[–] Laser@feddit.org 6 points 1 month ago (1 children)

Not explicitly, but 2011/83/EC does state that it applies to everything but "financial services, gambling, healthcare by regulated professionals, package travel, property transactions, social services, timeshare and most aspects of passenger transport" and reservers. And steam's refund policy is most likely a reaction to this. See https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083, which mentions the 14 days basically everywhere as a default withdrawal period.

[–] Scrollone@feddit.it 1 points 1 month ago (1 children)

The current version, at article 16, also includes software:

contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun

[–] Laser@feddit.org 2 points 1 month ago

Didn't spot that, thanks