this post was submitted on 01 Jan 2026
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My first week in desktop support the network went down in our area.
I was trying to figure out who to call about it when I realized I was who I would call about it. (Bad Ethernet cable to the switch).
I mean, depending on the company structure often you being desktop support wouldn't be the one to call about it. You may be a first line and you would create a ticket send it up to the networking group it would then be their responsibility to troubleshoot it from there. But it depends on whether it's an actual Network issue and if you've done your due diligence of anything on the PC side.
Yeah, I had no idea why our net admins allowed DTS to touch their networking equipment. But luckily for me it was great experience for my stint as a sys admin before I moved to Infosec.