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How do I nudge customers to buy my product vs ordering free samples? (alien.top)

submitted 2 years ago by TriRedditops@alien.top to c/entrepreneur@indiehackers.space

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I recently launched a product and have been advertising free samples in my target market. It's a disposable product and my users would use 5, 10, or 15 widgets month if they liked it and it worked for their situation. I have been offering sample packages that include 2 widgets to let them try it out and get a feel for the product.

I created my web store with 2 listings. One for the free sample package and one for a package of 5 widgets (users can buy multiples to get their desired amount).

I intend to make a few more listings including a monthly subscription option.

So far we have had a lot of orders for samples and only a few orders for paid product. I don't want to ramp down the advertising of free samples but I would like to push users to buy the product instead, if I can.

I thought about making it slightly harder to order free samples. Potentially pushing them through a few clicks to get to the sample order or asking them to fill out a survey first. It wouldn't be out of character in my market to ask for information about their predicament before sending samples.

I can automate a email journey to send them a link to free samples...but that felt like too much friction.

What else can I do to make it more appealing to buy vs get the free samples?

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[–] TriRedditops@alien.top 1 points 2 years ago (1 children)

The one thing I don't plan on doing is continuing to send free samples. So far, no one has come back and requested a second free sample. We have seen that once they try the sample they come back and purchase a product. So it seems to be working. I just want to try and convert those first time visitors to opt straight for the paid product.

I think you're 100% right that we can offer discounts to those who have tried the product samples. We can send them coupon codes (at least the ones who have opted in for marketing).

[–] autopicky@alien.top 1 points 2 years ago

What’s your conversion rate from free sample to paid? How sure r u that people don’t create a new account to get another sample?

And what are you doing with your email marketing?