this post was submitted on 09 Nov 2023
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Entrepreneur
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This is cringe. real 24/7 support requires minimum a 3 or 4 person team working on tight on-call schedules, it definitely does not cost 80$.
I prefer 8 to 5 support Monday through Friday, the client might not get support a Friday at 8pm. But they get guaranteed support during supported hours. With a "24/7" scheme you get the same guarantee Monday 10am than you do at Saturday 4am, which is pretty unprofessional if you ask me.