System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

founded 1 year ago

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Anyone else have recent issues with S76 support? (alien.top)

submitted 1 year ago by RedneckOnline@alien.top to c/system76@hardware.watch

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I bought my first machine from them around 5 years ago. I was extremely impressed with their support after assisting me multiple times with issues that weren't directly related to S76.

I now have a new Darter Pro 9 and having issues with the Thunderbolt port and eGPU which I believe to be a hardware failure. However, I have created 3 tickets with them now and just sat on hold for 15 minutes before getting dropped to voicemail which I don't have much confidence that I'll be getting a call back.

Before, their response was extremely fast, friendly and ususally could solve my issues. Now I can't even get a timely response. Starting to second guess my purchase, but can't even get in touch with them to do anything about it.

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[–] RedneckOnline@alien.top 1 points 1 year ago (3 children)

If that's true, then the email system is broken. I've submitted 3 tickets and have not had a single email.

[–] ahoneybun@alien.top 1 points 1 year ago (2 children)

Most likely the replies went into your spam.

[–] uberbewb@alien.top 1 points 1 year ago (1 children)

What's the email for this person to add to their contact list and avoid spam filtering?

[–] ahoneybun@alien.top 1 points 1 year ago

We had an incorrect email for them but it's all fixed now thanks to a phone call!