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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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How easy is the real RTC battery fix? (alien.top)

submitted 1 year ago by GooglephonicStereo@alien.top to c/framework@hardware.watch

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I'm pretty pissed off about the RTC battery situation. $1500+ for a laptop. A year of back and forth with support, sending them pictures, updating firmware and software, following their steps, answering the same questions repeatedly. Always on a FedEx quest for them. Meanwhile they knew it was a hardware flaw the entire time. They finally sent me a coin battery.

I know I'm not going to happy worrying about keeping the new RTC battery topped off, unlike every other laptop, but Framework will not perform the real fix for me, even if I pay them.

So I either sell this thing, or fix it myself.

I know how to solder, but am pretty hesitant to doing it on something like a motherboard. Anyone else in the same boat who did the repair themselves? Was it just one simple solder point that wasn't easy to screw up?

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[–] PurepointDog@alien.top 2 points 1 year ago (2 children)

Local repair shop >> shipping in across the world

It's a simple fix for anyone who knows what they're doing. Sorry you're having trouble, but being able to perform this fix instead of just systematically junking returned laptops is a good thing, and is what sets Framework apart. It seems we've already forgotten how to visit a repair shop though.

Best of luck!

[–] Moffwt@alien.top 2 points 1 year ago (1 children)

There's something to be said about customer service though. Not everyone is computer savvy. Not everyone can solder. It's pretty shitty to tell a customer, "Yeah, there's a flaw with our product that we sold you. Just fix it yourself or pay someone else to fix it for you, we don't want to deal with it."

[–] PurepointDog@alien.top 1 points 1 year ago

Meh maybe. The issue is that I don't want to pay $100 more on my next order bc someone can't solder or find a repair place. A credit on the next order or something, in the amout of what it would cost a repair shop, could be cool though.

[–] GooglephonicStereo@alien.top 1 points 1 year ago

I live an hour away from them. Would be nice if I could just drive it over.