this post was submitted on 16 Nov 2023
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Fast food but basically the longer you wait in the drivethru the more of a discount you get and if the employees get your order out quicker than average then they get that towards tips at the end of the night (split).
This would incentivize workers to work more quickly while also increasing the customer satisfaction which should drive more customers and therefore better service.
Thought of this while sitting in the drivethru on my lunch..