this post was submitted on 17 Nov 2023
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My example was a simple one but consider the alternative.
Entering an order in an ERP requires filling out a form. Anywhere between 10-30 fields, many of which are indirectly redundant (which customer, now which address, etc)
Many times it’s also hard to know what the right information is. I know what the product is called in the field but does it have the same name internally? (Even worse if it’s just a product ID)
So entering an order in many cases is a 20-40 minute affair, and that’s just a single order.
If you use a generative AI on top of this process, you can just free form text like you and me and millions of others already know how to do and get those orders out by just describing the order. You can even describe 20 orders at the same time and get them all in.
Oh and for new people joining an org, the ERP method is even slower. The learning curve is steep
In that case, build it.