this post was submitted on 17 Nov 2023
1 points (66.7% liked)
Digital Nomads
14 readers
1 users here now
founded 10 months ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
For any competitor to dislodge AirBnB, it would need to be an order of magnitude better.
And here is the tricky part:
An order of magnitude better for people who don’t have issues with AirBnB today.
People who complain tend to think their experiences are the norm, because they can easily find so many other people complaining. But that it just an outcome of scale. Majority of their customers are most likely using it infrequently and relatively happy with the service.
Outcompeting any service like this takes a lot more than just fixing problems. You need to significantly up the ante on the value generation side as well.
Yeah, I've never had any awful experiences, lies, etc.
Just a kind of general "not quite as nice as depicted" or "it's not great, but also it is what the ad said and it's cheap"