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Why isn't AirBnB replaced by another better company yet?? (alien.top)

submitted 10 months ago by Roweie@alien.top to c/digitalnomad@expats.zone

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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] Unhappy_Performer538@alien.top 1 points 10 months ago (3 children)

AirBNB's customer service is PURPOSEFULLY bad. Make no mistake, it goes way beyond the service workers communication problems. They have tightened their policy to screw the customer and side with the home owner 99% of the time, even WITH proof, even WITH video evidence. I dread using them in case something goes wrong bc I know I won't get any restitution. They screwed me out of $400 for what was supposed to be a luxury Christmas present get away. The place was NOT clean, everything was disgusting, I had proof. Ofc I get no refund, and they allow the host to harass me over messages. Fuck AirBnB.

[–] Icy-Yard6083@alien.top 1 points 10 months ago

Have you tried using chargeback? I currently have one opened :) fuck airbnb

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