this post was submitted on 17 Nov 2023
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Digital Nomads

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Why isn't AirBnB replaced by another better company yet?? (alien.top)
submitted 2 years ago by Roweie@alien.top to c/digitalnomad@expats.zone
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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] 0DarkFreezing@alien.top 1 points 2 years ago

They’re ultimately just another OTA. They don’t need to be “replaced” per se. Just use any of the other OTAs like booking.com, Expedia group, etc.