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In Georgia (USA) you have the illusion of choice in a "deregulated" market. In reality, there is a single gas provider and you get to pick which company provides billing service to you. Each company advertises a rate to "compete" with each other, this rate is added on top of the base rate that the actual gas provider charges and then they charge you a service charge on top of the that ($5-6 per month) that is not advertised.
The base rate is the same no matter who you choose. And the base rate plus admin fee make up most of your bill, so the advertised "competitive" rate is basically meaningless. Also, you have to sign a contract or you pay a variable rate instead of the advertised rate, which is MUCH higher. Also, there are big discounts for "new" customers (lower rate, monthly bill credit, cash back visa, etc.), so after the first contract period your price goes up quite a bit.
So you need to change providers every 6-24 months (depending on contract length) in the month before your contract expires. Otherwise your bill goes up because you either switched to the much higher variable price or lost your new customer discount. Or if you switch early, you pay an early cancellation charge.
Also, if you ever have any issues with your gas lines, you have to call the actual gas company to get assistance. The company that you pay doesn't actually have any technicians or anything and provides no other service than billing you and paying the real gas company their share of the bill.
I'm so glad I don't live in Georgia anymore for lots of reasons, including this.