Digital Nomads

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Why isn't AirBnB replaced by another better company yet?? (alien.top)

submitted 11 months ago by Roweie@alien.top to c/digitalnomad@expats.zone

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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[–] Soggy_Ad1882@alien.top 1 points 11 months ago

Because it is a huge company and the service is good.

Only on /digitalnomad do I find so many criticisms of Airbnb. Almost everyone I talk to has no major problems.

Aside from the fact that it is OBVIOUSLY not intended for digital nomads, most people use it for tourism. But even so, I have been an Airbnb customer for years and I cannot complain, I have had better or worse experiences, of course, they are not hotels.