As an aside, they also recently announced that their handhelds will now have a 2 year warranty because there was a big controversy in how they handled repairs.

top 14 comments

sorted by: hot top controversial new old

[–] newthrowaway20@lemmy.world 68 points 5 months ago (2 children)

Oh a 2-year warranty? Not sure how useful that warranty will be if they continue to deny every warranty claim.

[–] Davel23@fedia.io 33 points 5 months ago

Yeah, the length of the warranty is not the issue.

[–] bappity@lemmy.world 26 points 5 months ago (2 children)

and add bullshit to repair jobs that nobody asked for

[–] Anti_Iridium@lemmy.world 11 points 5 months ago* (last edited 5 months ago) (2 children)

What? Clearly a tiny ding is enough to ruin your experience.

[–] bappity@lemmy.world 9 points 5 months ago* (last edited 5 months ago)

absolutely ruined my day. every time I grab my Asus Rog and see that nanometer dent, I fall into deep depression

[–] Eheran@lemmy.world 6 points 5 months ago

What, there is nothing wrong with your device... but I do not want to give you anything under warranty... Let me just put a scratch there real quick while you come back from showing me where the breakers are. feel free to watch it here in an it's glory

[–] edgemaster72@lemmy.world 8 points 5 months ago

Oh, you don't want to pay for the nonsense we made up? Guess we'll just ship it back to you in pieces, good luck with that.

[–] dinckelman@lemmy.world 30 points 5 months ago (2 children)

Even besides the corporate issues, I just can't help but not like this handheld.

It looks like a cheaply built gamer device, and it feels like a cheaply built gamer device in the hand too. Between them and MSI, it's almost as if they've put literally no effort into engineering anything, and just threw together a whatever they could, on the basis of a generic shell.

Not to mention that having ArmoryCrate is literally a downside in every way, and having 2 years of warranty NOW, after they showed up on FTCs radar, is laughable

[–] BombOmOm@lemmy.world 10 points 5 months ago* (last edited 5 months ago)

Yeah, there is a reason everyone talks about the Steam Deck, it's an actually good device that Valve put a bunch of effort into making soild. There is also the problem that many of these other handhelds, like this ASUS one, are running an OS full of background processes constantly sapping your battery. Again, Valve put a bunch of effort into making the Steam Deck good and it shows.

[–] Defaced@lemmy.world 9 points 5 months ago

Because it IS a cheaply built gamer device in a generic OEM shell. Pretty sure Microsoft has gotten enough flak for handheld Windows that they're starting to build gamescope type optimizations like directSR. It's not enough for me to switch back but maybe it is for others, who knows, hopefully Microsoft can stop riding the AI hype train to eventually build something to make armorycrate obsolete.

[–] mox@lemmy.sdf.org 20 points 5 months ago

Gamers Nexus video documenting ASUS ROG Ally warranty service:

https://www.youtube.com/watch?v=7pMrssIrKcY

Spoiler: It's beyond bad.

[–] habanhero@lemmy.ca 16 points 5 months ago

Friends don't let friends buy ASUS unless the purchasing friend enjoys months of customer support or RMA nightmare.

[–] piyuv@lemmy.world 8 points 5 months ago

Still windows

[–] YarHarSuperstar@lemmy.world 1 points 5 months ago

No touchpad? They still haven't learned anything.