Creality is good because they brought an entry level 3d printer to market for an affordable price, and people like me got into the hobby because of that. The price point shows in the parts they use to assemble it. I’ve clocked countless hours learning how to correct failures, and upgrade the cheap parts for better, more reliable parts, add features, modify and flash firmware.
Five and a half years ago I bought that ender 3 pro. I think it was around $250 USD. I probably spent over $300 more upgrading it and replacing parts. In retrospect I shouldn’t have cheaped out, but that’s the conclusion I came to. I no longer want to waste time fixing the printer. If I walk away and don’t print anything for weeks/months at a time I’d like to have confidence when I fire it up it’s going to work.
I ordered a Prusa MK4S about a month ago which was the top-end hobbyist printer back then, and I am blown away by the difference. Prusa may not be the top at the moment, but the quality and support is there.
I recommend that unless you have the free time, you’re willing to tinker, and are not easily frustrated, you should look into a higher quality brand.