I don't know about insurance but I worked once alongside a Google call center DB team, for adwords and they received lots of messages like these over inbound AND outbound calls, emails or chats.
Google is EXTREMELY strict with threats issued to their own employees, even third party contractors, to the point they would ABSOLUTELY and without chance of appeals blacklist people like this person.
To dimension the sheer scale of being blacklisted by Google, that means that every IP address they ever registered you using, be it by VPN or whatever, gets thrown in a black hole you can never escape
Google services or accounts you linked using those IPs? Fucked forever.
If you were part of the unlucky people who get a static IP set, get ready to start a lengthy process just to remove your account from being associated to that one.
Marketing manager accounts? Screwed for life. Might as well say goodbye to your job and consider never advertising through adwords again.
And I'm not even touching what happens with devices, payment processors, YouTube, educative domains and, worst of all, corporate compute instances.
If Google didn't destroy you in those cases, your company and your bank certainly will.
So yeah, if Google takes that shit seriously, you bet a healthcare provider will do the same