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Small business owners, what’s something you changed in your business that made a big improvement to your profit/cash flow? (alien.top)

submitted 1 year ago by pineappleking78@alien.top to c/entrepreneur@indiehackers.space

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I own a roofing company in Denver and have experienced tremendous growth in sales this year (our 4th year in business and should finish the year around $12.5 mil in total sales). We're heading into our “off-season” soon and will have some time this winter to implement some changes/improvements to our team and systems. What have you done recently that was a game-changer for you and your business?

For instance, I was recently introduced to a company who provides VAs (from the Philippines) that specifically work with home services companies. If implemented correctly, this could be a huge savings on payroll, especially on non-customer facing tasks. There are a lot of things we need to have done that I could easily pay a VA $6-8/hr to do and shift those duties off of my $20-40/hr staff so they can focus on more high-level things. This would not only save money on payroll (or, at least allow me to hire more staff for the same annual cost), but also will free up my current staff to drive more business results/sales instead of being bogged down with some of the easy, but time consuming tasks.

This is just an example of what I’m asking about. Is there something you’ve done in your business that really improved your company's profit?

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[–] kanafara@alien.top 1 points 1 year ago

Being picky about customers

Firing impossible to please costumers

And charge for all delivered services in stead of giving free work

[–] mm_subhan@alien.top 1 points 1 year ago

Idk how applicable it would be for you but streamlining customer support / chat helped a few of our clients a ton.

A lot of leads often get missed due to slow / delayed chat responses to a customer's question even if the data was available on the website / page. Offloading these to an AI so the CS staff has more time for other specific queries did wonders.

It basically meant CS staff wasn't as busy since FAQs can easily be automated using AI and improved customer support and retention.