Something that makes artificial intelligence sound less clueless, boring, and purposely adrift ...apparently. This could have been an interesting discussion, and ... it won't be.
Wipe out the web design industry for starters.
Then pretty much, wipe out everything else.
Simply put, CRM systems can't do what companies need them to do. Today, companies turn to CRM systems as literal cloud-based spreadsheets of deals in the forecast. However, what companies need is a system of record that tracks activity data and provides information on what actions should be taken to maximize the chance of closing a deal as won.
Why Customer Relationship Management Systems Will Become Obsolete Within 10 Years |Inc.
Perhaps I should have suggested the AI read the internet to you ...then explain what it means.