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Issues with reMarkable (alien.top)

submitted 1 year ago by kg4zow@alien.top to c/remarkable@hardware.watch

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One of the pages I've been meaning to write for remarkable.jms1.info is a list of what I've seen as "issues" with reMarkable, including the software on the tablet, the cloud service, and possibly with the company themselves.

A few days ago I sent them a problem report because one of their support pages was giving out incorrect information, i.e. that pages could be freely moved between PDFs and notebooks. I wasn't sure if telling them about it would result in the page being corrected, but it confused me when somebody replied with directions on how to find the "text tool" on the menu, and a link to a page about gestures ... neither of which had anything to do with my original report. I responded to that with what amounted to a copy of my original report.

I didn't hear anything back from that, but earlier today I got an email asking me to take a survey about my experience. I checked the web page and found that it had been updated, and while it's now technically correct, it's not very clear.

This prompted me to finish my "list of issues" and add it to the site, so that I could include the link in my survey response.

If anybody's interested, here's the link I sent them.

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[–] Eeems_@alien.top 1 points 1 year ago

Have you discovered remarkable.guide yet? Your issues lost says there is no documentation about what to do after getting SSH access, and that you have started your site for documenting that. I think that remarkable.guide may help answer some of what you are looking for.

[–] kg4zow@alien.top 1 points 1 year ago

I have. And while I don't think I've directly quoted anything from it, I have read through parts of it when trying to figure out something new (particularly the first week or two after my first tablet arrived back in June, so if I haven't said it before, THANK YOU for the virtual hand-holding when I first started), and I have definitely sent people links to some of the pages where you had documented things that I either didn't have time to, hadn't investigated yet, or didn't see the need to try and cover again because you already had already explained them.

This new "issues" page is mostly intended for reMarkable themselves, and that particular line was about the fact that reMarkable doesn't provide any documentation about what's at the other end of an ssh command.

My "dream", I guess, is that they'll do like a lot of companies are doing and appoint somebody, maybe one of the devs, or a product manager with a decent amount of technical knowledge, as a "community liaison" kinda thing ... and then start some kind of ... not sure what to call it, maybe a "developer community", for people who are interested in doing more with the tablets than just the standard note-taking and sync'ing to reMarkable Connect that they officially support. I figure they could start with some of the "more technical" users (you, me, Davis/RCU, and ddvk come to mind, plus a few others I only know as Reddit usernames).

The best example I've seen of such a program is the Puppet's Community on slack, where you'll find a mixture of beginner-level questions (but not too many), advanced discussions about internals, and totally off-topic conversations as well. Unfortunately $DAYJOB recently made the decision to switch from Puppet to Ansible (that's a conversation better held in person, over grown-up beverages) so I don't get to spend nearly as much time there as I used to.

I know it's probably never going to happen, but ... a guy can dream, right?