I mean, can you sell something to someone that already has what you are selling?
There is so much wrong with this on every level we are going to have to add on more levels. How many of pretty much everything -- like a house -- have people had in a lifetime??? And -- get this -- there are more than a few with two, three, four houses ... and that's just convenience.
The idea that you have one site, one time, and it never changes, improves ... that's ludicrous. Congratulations. You are right on the verge of discovering competition that has been going on in 99.9% of the economy for hundreds of years.
Business. What a concept.
People. This poverty of imagination and plain vanilla workaday problem-solving is why we can't have nice things here. Like repeat sales or ongoing revenue from long-term (real) customers. Victims who have been bamboozled, sure. Customers -- no.
And this bullshit is what happens when you refuse to do any proper market demand research, can't bring yourself to understand your customers, yet your entire pathetic industry like to use buzzwords like 'customer experience or U fricking X. No human contact required.
Complete estrangement from market demand.
I don't think they are willing to go for a new website or do a complete revamp of their existing site.
With an untested opinion like that, you should go far. Some other employer, for instance. When I talk about startup founders not hanging onto the employee mentality, this is part of what I mean.
Start sending out resumes.