Haven't tried it yet, but I believe it requires 0.19 lemmy version, have you verified your instance is running the new version?
this post was submitted on 30 Nov 2023
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My instance is still on 0.18.5, and sync works. I think something went wrong with his preferences. Try clearing all data and cache. You will have to set sync up again, but if you have saved your preferences either in a file or in the cloud, this shouldn't be too much of a hassle.
The new sync is prepared for 0.19 but still compatible with older versions.
i just reinstalled, everything's working now. have to set up everything again, but oh well.