Hello fellow Maxwell owners and to other peeps please show this post to Maxwell owners.
I am on my 2nd pair of Maxwells after returning the first pair last week. Both have the same issue and fault.
The fault is to do with the USBc port on the Maxwells, when using the Maxwells in USBc wired only mode they will disconnect with normal movement as in head movement or just knocking/wiggling the cable. I will say my 2nd pair is much more tolerant but still suffers this issue the 1st pair was way more sensitive.
I have used multiple different devices at this point a computer, laptop, phone and used multitude of cables and cable combinations including USB 4 20gbs cable.
Steps to recreate the fault, monitor the headest in Audeze software do not have the dongle plugged in or bluetooth device connected;
- Plug USBc into computer
- Plug USBc into headset
- Simply wiggle or move the cable like you would with normal use
I just want to say I am aware of other QC issues with the Maxwells I have yet to deal with them this USBc issue is the only one I have had and I only discovered it after a week of using my 1st pair of my Maxwells when I wanted to charge them.
The maxwells are the best headset I have ever owned and I don't really plan to ever use them wired and this issue does not seem to effect the 3.5mm port so this fault isn't a huge issue its just major dissappointment to what is one of the best headsets I have ever owned. I also suspect given I have recieved 2 pairs with this issue its might be somewhat uncommon and unnoticed given I imagine most people leave the dongle plugged in when they plug in the USBc to charge.
Here is a link I sent to Audeze support showcasing the issue with 1st pair - https://drive.google.com/file/d/1BvN4nmlnfZ10XTeqxhXvxP7yVRNonQXU/view?usp=sharing