Im not sure how much inventory you’re managing, but in the meantime at least utilize a database or spreadsheet. Make it a regular practice to count inventory.
Not sure what this means, but if you’re speaking to onboarding new hires, make sure you clearly define all responsibilities and expectations clearly. Have SOPs, training materials, etc created to clearly explain HOW you expect them to complete their tasks.
Communication. Make sure you have a point of contact for the client to communicate next steps, expectations, questions.
Where exactly are you overwhelmed? What makes you all feel this way? I think you need someone to help with the ops side of client work. I feel like an account manager to actually manage client work and day to day ops.
Look at it this way: If you keep doing what you’re doing you’re going to burnout. It’s not sustainable. You need to delegate to scale. And honestly, you think ypu know best but someone else can do it better than you.
Happy to chat more if this is helpful! I’m a systems/operations manager and consultant for service-based businesses and these are all issues I help address with my clients.
Im not sure how much inventory you’re managing, but in the meantime at least utilize a database or spreadsheet. Make it a regular practice to count inventory.
Not sure what this means, but if you’re speaking to onboarding new hires, make sure you clearly define all responsibilities and expectations clearly. Have SOPs, training materials, etc created to clearly explain HOW you expect them to complete their tasks.
Communication. Make sure you have a point of contact for the client to communicate next steps, expectations, questions.
Where exactly are you overwhelmed? What makes you all feel this way? I think you need someone to help with the ops side of client work. I feel like an account manager to actually manage client work and day to day ops.
Look at it this way: If you keep doing what you’re doing you’re going to burnout. It’s not sustainable. You need to delegate to scale. And honestly, you think ypu know best but someone else can do it better than you.
Happy to chat more if this is helpful! I’m a systems/operations manager and consultant for service-based businesses and these are all issues I help address with my clients.