I've worked adjacent to customer service people in a call center. Honestly, they might not have known. Call centers are frequently terrible about giving their reps news BEFORE customers start calling in about it. Plus, low level call center reps generally aren't exactly star employees and may or may not pay attention when told things.
Bearigator
joined 1 year ago
Shame. I need to learn to program so I can help make it happen I guess haha
I was hoping for a way that would work when I link other people, not just for myself.
That said, I didn't have this plugin and it is super useful overall. For sure has enhanced my Lemmy experience, thank you!
I remember my friends and I doing this in 2008. This really is super old
Not in my part of Virginia, but I assume this would be a pretty regional if it is happening
My wife and I used a Travel Agent for our honeymoon. We had a lot going on and it was just something we could take off our plate. It was honestly a pretty easy experience, though I probably wouldn't use it in most circumstances.
They didn't make that argument. They just pointed out that it DOES happen
That is possible, though from my limited experience (2 call centers) companies won't tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don't care enough to do anything besides repeat the statement, possibly verbatim.