Little-Lemon2101

I’ve read a few of them and have implemented some things from them. I do not give out my personal cell anymore and haven’t for a while. It’s just the clients I’ve been with for a while that still use it. But I am not going to answer anymore and then call them back from my work line. Hopefully over time they will only use that if I do not answer my personal.

Yes that’s what we are working on. A whole workflow system. My IT company is in the works to build it out. Once we have that I know a lot will be smoother. Until then…

I have an office line. And have given it to my clients. But they don’t use it. I am not going to answer my cell anymore and then call them back from the office. So hopefully they will call that.

When people DO call the office, my number isn’t on the directory so one of my employees will field it for me.

We are implementing a whole workflow system which will help with a lot of it.

I agree! 100%. Some have transitioned wonderfully. Others not so much. I have my clients vendors texting and calling my cell because that’s what clients have given them. I responded to a vendor yesterday with something like ‘this number is no longer monitored for work purposes. Please call ——- to get assistance.’ Which they responded with okay lol. I didn’t respond

I hired my IT company. It’s a small company, but the owner and I have a great relationship, he knows my business well. So he and his team are building it out. But I’ve only had communication with him about it.