This was always my worry buying a watch from a brand that deals solely online.
I ordered my watch from them nearly 3 months ago with a delivery date of the 10/11/23. I hadnt received any notification this wasnt going to be the case. When nothing turned up i logged onto their site and checked the status which now said delayed. Cant remember the specific status but the CW forum says its usually the case when the watch is done but dont have a strap. I would have expected an email to say my order is delayed rather than me having to chase.
Logged a customer support ticket to ask about a revised date. Received an email later than day which was just their newsletter. Since then no updates and only spam. Finally the status changed to being prepared for dispatch. So assumed I would be getting my watch soon. That was 3 days ago! How long does it take to dispatch an item. Its a useless status.
Again, radio silence from Christopher ward. Other than their usual news letter or advertising new releases. Not a word about my order or the 2 support tickets i have raised. Hoping the watch when it arrives makes me forget about their aweful customer service.
How do people sit on waiting lists for years. 3 months has killed me. Wouldnt have been so bad if there was a little transparency and communication as i still have no idea when to expect my watch. There needs to be a Salty tag
Recently i have stopped looking at the 'normal' watches. Your Omegas, Gs, Rolex, Tudor etc.
Instead i started looking at some chinese watches that get looked over as not swiss made but have Some really cool watches. Tourbillon for under 1k for instance
My latest is looking at microbrands. I doubt i will ever sell my watches i only own 2. I dont see them as an investment so dont mind spending money on watches no one will know off