i did the same with wise and it worked eventually. wise support is hell, because every time you call them, a different person picks up the call and you have to explain everything again.
however - if you have proof of income and everything, they cannot deny your request.
of course this also depends on the destination country. i called the central bank in the end to get more detailed information that wise gave me. then i passed this to wise and everything worked out.
i did the same with wise and it worked eventually. wise support is hell, because every time you call them, a different person picks up the call and you have to explain everything again.
however - if you have proof of income and everything, they cannot deny your request.
of course this also depends on the destination country. i called the central bank in the end to get more detailed information that wise gave me. then i passed this to wise and everything worked out.