When FedEx delivered my Framework laptop, they didn't update the tracking information (after November 24th, it showed a "delayed" notice and it was stuck in Tennessee , and couple that with the Thanksgiving holiday, my package was delivered a day late.
Thankfully, my package didn't seemed to be damaged, and the things inside the box were really well packaged.
I've had dozens of packages delivered by various delivery companies (USPS, FedEx, and UPS) over the past three months, and thankfully I've hadn't had any problems other than the aforementioned late delivery.
I have a bunch of other laptops; a 16" Asus gaming laptop; 14" Apple Macbook Pro; 14" LG laptop (my main laptop when I go mobile); and a Lenovo Thinkpad 480S.
At this point, I'm thinking of replacing my LG laptop with my 13" Framework laptop.