this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] Fontasia@feddit.nl 0 points 7 hours ago (6 children)

No one at Microsoft gives a shit about what you are doing, they want to know what updates broke.

[–] NaibofTabr@infosec.pub 39 points 6 hours ago

No one at Microsoft gives a shit about what you are doing

Maybe, but 834 of their business partners are very interested in what I'm doing, and how much they should bid for Copilot ad slots on my computer.

[–] BCsven@lemmy.ca 13 points 6 hours ago

Funny that they log ssh logins to any server you connect to, and send it back to the mother ship. They litterly have no need for username and IP of server.

[–] TipRing@lemmy.world 8 points 6 hours ago (1 children)

That's why the increase in gathered telemetry correlates with a decrease in updates that break things.

[–] black0ut@pawb.social 5 points 6 hours ago

And also an increase in updates that add things that people want and use! Like the new Copilot™ For Office 365™ Environments With Microsoft Teams™ Integration (new) & knuckles

[–] chemical_cutthroat@lemmy.world 3 points 6 hours ago (1 children)

They do give a shit about what the collective is doing, which is ironic, because the people that want things to change are the people that stop Microsoft from seeing what they are doing. When the power user opts out of letting Microsoft see how they use Windows, it pushes Windows user base more towards the center, as Microsoft sees it. So, when a feature is lost, a user can't claim that the feature was load bearing because their use-case is self-muted. Of course, you can always just switch to Linux and hope whatever feature you want has enough support from the community to maintain status in the kernel, but that's just trading one engineer for the other.

[–] nyan@lemmy.cafe 1 points 17 minutes ago

With Linux, in the worst case, you can probably find a dev who's willing to take your money to maintain a feature. Might not even be that much money, depending. Windows? Not a chance.

[–] mpramann@discuss.tchncs.de 1 points 5 hours ago

Then why are they making so mich revenue through search ads? Brother stop being so naive.