this post was submitted on 06 Jul 2026
28 points (68.4% liked)

Technology

86068 readers
3776 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 3 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
28
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 3 hours ago by Fontasia@feddit.nl to c/technology@lemmy.world
21 comments fedilink hide all child comments
 

cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

Comments

you are viewing a single comment's thread
view the rest of the comments
[–] Infernal_pizza@lemmy.dbzer0.com 20 points 2 hours ago (1 children)

Telemetry exists to aid enshittification. Widely hated update that has loads of people complaining online but causes no change in usage? Keep it. Update causes dip in usage? Post generic "we hear your concerns" statement, backpedal slightly and try again in 6 months. Beloved feature is only actually utilised by 5% of your users? Get rid of it.

[–] ExcessShiv@lemmy.dbzer0.com 4 points 1 hour ago (2 children)

Beloved feature is only actually utilised by 5% of your users?

I mean, there is a pretty strong argument that if 95% of users don't use a function, then it is not actually beloved and just more of a niche thing that the vast majority don't care about.

[–] tabular@lemmy.world 1 points 28 minutes ago (1 children)

Move it out of core and into an optional extention.

Of course if the code base respected user's software freedom then others can maintain in your place.

[–] ExcessShiv@lemmy.dbzer0.com 1 points 6 minutes ago

Yeah sure I'm not arguing it should be culled, just that calling a feature untouched by the vast majority of users beloved is incorrect.

[–] forestbeasts@pawb.social 1 points 1 hour ago (2 children)

That 5% is 5% of the users who don't turn the telemetry off.

And if use of that feature is strongly correlated with the type of person who also turns off telemetry...

-- Frost

[–] ExcessShiv@lemmy.dbzer0.com 2 points 10 minutes ago* (last edited 8 minutes ago)

That would just make it 5% of a vast majority, nearing 100%,, so still only a small amount of users.

I get what you're saying, but when something is only used by the small demographic that is "power users", it is not a beloved feature of the userbase as a whole.

[–] Klear@piefed.world 3 points 42 minutes ago

That 5% is 5% of the users who don’t turn the telemetry off.

So 5% of 99%. Still niche.