this post was submitted on 11 Jul 2026
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Microsoft loses Brazilian court case after telling hacked Xbox user to re-purchase games (www.tomshardware.com)
submitted 3 hours ago by VetOfTheSeas@discuss.online to c/games@lemmy.world
12 comments fedilink hide all child comments
 

A Brazilian gamer who lost his Microsoft account and all his digital games has won a court order forcing the company to hand it all back, after support staff told him to simply repurchase his library. The user, who posts as Ordo_Liberal on Reddit, shared a screenshot of a small-claims ruling in the Xbox subreddit that gives Microsoft 15 days to restore access or face fines and roughly $400 (R$2,000) in damages. He said the account had two-factor authentication enabled when it was flagged and permanently suspended, and that none of Microsoft's recovery options allowed him to regain access before he filed his lawsuit.

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[–] SpikesOtherDog@ani.social 43 points 2 hours ago (1 children)

They would have lost nothing fixing his account in the first place.

[–] DupaCycki@lemmy.world 27 points 2 hours ago (4 children)

πŸ€“ You see, according to economics that's actually not true. Microsoft would have lost the potential gains from the person repurchasing all of their lost games + new ones. Any good business should base their strategy on potential gains. Losing potential gains is technically a loss, and so the gamer should cover them. Microsoft is not a charity and cannot give away games just because someone shared their password. /s

[–] StitchInTime@piefed.social 14 points 1 hour ago (1 children)

I see you have an MBA. I’m impressed by your business sense and wish to follow you on LinkedIn.

[–] NOT_RICK@lemmy.world 9 points 59 minutes ago

Here’s what depriving consumers from their legally purchased digital goods has taught me about B2B sales

[–] realitaetsverlust@piefed.zip 7 points 1 hour ago

I know you added the /s and it's obvious satire, but this exact sentence was probably said by some exec when the support asked for direction on how to handle this.

[–] RightHandOfIkaros@lemmy.world 6 points 1 hour ago

I am pretty sure most business financial experts would say this unironically.

Obviously they also know they are ethically wrong to do this since in this case it isnt the customer's fault. Also $400 USD is such a tiny expense to a business like Microsoft, I dont see how they couldn't just comp it. He already paid for them before, so effectively moving the 1s and 0s to a new account will cost them next to nothing, way less than $400.

[–] KC_Royalz@lemmy.world 3 points 1 hour ago (1 children)

No need for the /s

[–] SpikesOtherDog@ani.social 7 points 1 hour ago

I have been torn apart for cheeky comments even with an /s.